Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
Fly American Flags stands behind our products 100% and will make good on any products proven defective in materials and workmanship. Fly American Flags must be notified of all damaged orders or discrepancies within 15 days of order receipt. For a quicker response, detailed photographs showing different angles are recommended along with an explanation of what photographs are showing. Any changes or alterations of any kind to the products or hardware will void any warranties. All returns must be authorized in advance by the factory within 15 days of receipt of goods. Buyer must pre pay all freight costs on authorized returned goods. Any returns not authorized by factory will be refused and returned to sender at buyer’s expense. No returns will be accepted for custom imprinted, special orders, non-stock and some unprinted merchandise unless it is determined by the factory to be defective. Returns on unprinted merchandise and stock items are subject to a 15% restocking fee. No replacement, discount or credit will be issued for merchandise which is unavailable for return to Fly American Flags.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Obvious signs of use
- A seal or record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to our mailing address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to our mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at (781) 990-8799 for questions related to refunds and returns.