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Terms & Conditions

INTENDED USE OF PRODUCTS:

The products offered within the current Fly American Flags Website, catalogs or any marketing materials are not intended for use by children ages 12 years or younger.

STATEMENT OF LIMITED LIABILITY:

Fly American Flags (Factory/seller) makes no warranties whether expressed or implied including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose or non-infringement. In no event shall Fly American Flags be liable for any incidental, indirect, special, punitive or consequential damages of any kind including, but not limited to, lost revenue or profits regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if Seller has been advised of the possibility of such damages. In no event shall the maximum liability of the Seller exceed the product price collected by Seller. Terms inconsistent with those stated herein which may appear on Customer’s formal order will not be binding to Fly American Flags .

TERMS:

All tax exempt accounts must submit a valid Resale Certificate. All payments must be paid in U.S. Dollars. Payment is required at the time the order is placed. Payments may be made using ACH, EFT transfer, check by phone, cashier’s check, money order or by credit card. We accept Visa, Master Card and American Express. Please note that production will not begin nor will stock be reserved for an order until payment is received in full and/or account is current. Some checks may require a waiting period. A service charge of $50.00 will be charged on all return checks. erms are from the date of the invoice which is the same day of shipment. Customers with accounts requiring collections will be liable for all associated costs including legal fees. Customers outside the U.S. must send certified funds in U.S. dollars for merchandise and freight with order unless prior arrangements have been made.

GENERAL INFORMATION:

HOW TO ORDER:

All orders must be submitted online, mailed, emailed or faxed. Verbal modifications are not accepted without proof or mockup approval. Emailed orders must include PO# in the subject line.

PRODUCTION TIME:

Standard production time is 7-14 business days.

Production time begins the next working day after the order is “Production Ready”. Production Ready means:

  • All order information is complete and all issues have been resolved.
  • Vector artwork has been received and approved by Fly American Flags.
  • All proofs have been approved and returned to Fly American Flags.
  • Rush production is available on most products. Contact Customer service for pricing and details.

ACKNOWLEDGMENTS/PROOFS:

All orders are acknowledged by fax or email within 24 hours and followed up with a Digital Proof within 1-3 business days. To ensure that you receive your acknowledgement and proof in a timely manner, please provide your email address on your purchase order. If you do not receive your Digital Proof within 48 hours, please contact us. Upon receipt of your proof, please review all information carefully. It is customer’s responsibility to contact Fly American Flags immediately with any discrepancies. By submitting a purchase order, you agree to all the terms and conditions set forth by Fly American Flags which supersedes those submitted by the customer.

CANCELATIONS OR CHANGES:

All orders are considered firm and cannot be canceled without written approval from Fly American Flags. If cancelation is necessary, all costs associated with the work performed to date of acknowledged cancelation will be invoiced. All changes to an order must be requested in writing. Any change to an order once approved or in production, will be billed for work completed plus any additional cost to complete the change. Any change to an order may delay shipping. The Fly American Flags proof supersedes all previous quotes, color requests, samples and purchase order information.

OVERRUNS/UNDERRUNS:

Although Fly American Flags will endeavor to be as accurate as possible, all orders are subject to a 5% overrun or underrun and will be shipped and billed accordingly. If exact quantity is required, please specify in writing on P.O.

PRICING:

We work very hard to ensure all pricing is accurate, however, due to currency and raw material price fluctuations, prices, terms and items are subject to change without notice. Additionally, typographical and human errors are subject to correction. We are not responsible for incorrect pricing, production times and/or descriptions found on 3rd party databases, websites, flyers, catalogs, etc. Prices on our web site supersede all previous publications & websites. Call Customer Service for up to date pricing and large quantity quotes. All prices are in U.S. Dollars. Prices do not include freight or handling charges unless specifically stated in writing by Fly American Flags.

REPEAT ORDERS:

Please supply Fly American Flags with your most recent PO#, Fly American Flags Order#, art and date of order for helping to speed the process with all reorders. Fly American Flags endeavors to keep Artwork on file for a minimum of 1-year from the date of the order. Since we are continually making changes and upgrades to our production materials, inks and equipment, exact color matching cannot be guaranteed. If color matching is needed, please inquire about strike-offs, color swatch or a scaled size pre-production sample. Feel free to contact your customer service representative in writing if you have any questions regarding exact color matching. Proofs will be supplied on all repeat orders and need to be approved prior to the start of production.

PMS COLOR MATCHING:

We do not charge for PMS color matching PMS coated colors are matched as closely as possible but we cannot guarantee. We print a full color CMYK process (unless otherwise quoted for a screen print or spot color print). It is important to understand that matching PMS colors to different substrates or materials is very difficult. Variances will occur when comparing a PMS coated color printed on different types of printers and materials such as polyester, nylon, cotton, vinyl, felt and more. PMS color swatches, strike-offs or a scaled sized pre-production samples are available upon request.

FADING:

We use only the best UV treated dye sublimation inks. They are designed for longevity in all outdoor weather conditions. It is impossible to accurately predict how long a printed product will last outdoors before fading occurs because there are too many variables such as sun, wind, rain & care. Over extended periods of time lighter colors will fade faster than darker colors because of how much ink consumption is used to print those colors.

SIZING:

Because all flags and banners are cut and sewn by hand there could be up to a 5% variance in the final product size. Special exceptions can be made upon request for exact size requirements but will need to be quoted and agreed to as such in writing.

SAMPLES:

Fly American Flags provides generic product samples at no charge – the customer is responsible for the shipping charges. Certain large product samples may require payment. If an exact color or design sample is needed, that is considered a pre-production sample and needs to be quoted accordingly. Standard lead times apply to pre-production samples unless otherwise requested in writing and agreed to by Fly American Flags.

DISCLAIMER:

Fly American Flags is not responsible for non-fulfillment of orders or missed ship dates caused by embargoes, strikes, fires, customs inspections or other causes beyond our control domestically or in the foreign countries from which we import. If Fly American Flags can no longer obtain a product from one of its suppliers, we reserve the right to substitute a similar product of equal or greater value. Fly American Flags reserves the right to pass along product price increases and/or increased freight charges that result from a change in national or world economics.

TRADEMARKS:

The names, slogans, logos, designs, insignias and any or all trademarks shown in our website, catalog, flyers, etc. are solely intended to show the type and quality of imprinted products and techniques. They are not presented for resale, nor do they imply a product endorsement or brand name endorsement by or for the trademark owner. All trademarks are the property of their respective owner. By placing an order with Fly American Flags, customer represent and warrant that they have the right to order, purchase and distribute merchandise containing the names, artwork, designs, logos, trademarks or similar identified in your order. Customer also agrees to indemnify, defend and hold harmless Fly American Flags from and against all claims, liabilities and expenses (including attorney’s fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will continue to remain in effect after the delivery of your order. All trademarks are the property of their respective owners. Unless indicated on purchase order at time of order in writing, Factory reserves the right to use any items produced in displays, advertisements, catalogs, brochures and other promotional uses without liability to trademark, copyright or other propriety rights. By placing an order with Factory, customer agrees to such use.